Officer - IT Support

at  Macmahon Holdings Limited

ABOUT YOU

• Diploma / Degree in Information Technology or related discipline.
• 2 – 3 years’ experience in technical support/service desk role.
• Experience with Windows Server, MS Office 365, Azure Active Directory, MS Exchange, and Windows 10.
• Strong knowledge of IP addressing, firewalls, Remote Desktop.
• Experience with supporting AV/Meeting rooms and mobile device management (MDM) tool.
• Microsoft certifications will be highly regarded.

JOB RESPONSIBILITIES

Macmahon is currently seeking an experienced IT Support Officer to join our Brisbane-based IT team as a valued member of the Service Desk team.

ABOUT THE ROLE

• First point of contact to assist end users (employees, alliance members, contractors and stakeholders) of Macmahon’s technology services.
• Resolve incidents and complete service requests, escalating high priority issues to specialised support groups as required.
• Maintain communications with end users to provide updates, verify resolution and improve satisfaction with Macmahon’s technology services.
• Diagnose and resolve computer hardware issues, software malfunctions, printer, or peripheral issues.
• IT onboarding activities such as PC imaging, initial user setup, account creation and administration.
• Maintenance and co-ordination of IT assets.
• Assist in planning and executing IT projects including implementation of new technology solutions, infrastructure changes, and software deployment.