Officer-Platinum Helpdesk
at indosat
Jakarta, JKT, Indonesia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Nov, 2024 | Not Specified | 16 Aug, 2024 | N/A | English,Office Application,Ccna,Analytical Capability,Business Process,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Date: Aug 12, 2024
Officer-Platinum Helpdesk
Location:Jakarta, Jakarta, ID
Level: Staff
Employment Status: Permanent
Department: Group B2B Customer & Business Operation
Description:
REQUIREMENTS
- Background in Telecommunication Engineering, Electrical Engineering, Information Technology Engineering (minimum Bachelor degree).
- Certification on certain area (CCNA, expert of system, etc.) will be an advantage.
- Minimum 2-year experience in telecommunication system.
- Wide understanding on telecommunication systems.
- Good knowledge on quality and assurance process in telecommunication industry.
- Understand business process within related functions.
- Good understanding of project management
- Good written and oral communication skills.
- Strong analytical capability and skills.
- Proficient in Microsoft Office application.
- Proficient in English.
Responsibilities:
- Performing handling complaint resolution from corporate customer (especially handled by EOS) related to service degradation and or service interruption.
- Collecting and analyzing cases of resolution work which are complained by customers and make a decision and solution related to Indosat Ooredoo connectivity problem.
- Coordination, escalation and follow-up tickets within Internal and External (3rd party) based on MTTR standard.
- Supervise team properly to help its customer network complaint resolution.
- Supervise long outage analyzation to find out the way to accelerate the recovery work.
- Provide the Detail Handling Process History as requested by Related Team.
- Meeting with Customer and Related Team as part of Indosat Corporate Problem Resolution
- Providing data and Follow UP to QI and SM Team for improvement actions on recurring incidents or requested by customers to increase after sales service of MIDI customer,
- Monitor and evaluate the performance of vendors or outtask to have the best supporting team. Support project monitoring implementation that impact for Corporate customer
- Responsible for team [agents] improvement hard skill and soft skill which is required by customer.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Electrical, Electrical Engineering, Engineering, Information Technology, Technology
Proficient
1
Jakarta, Indonesia
