OFR Cartage Operations Specialist

at  DHL

In area of OFR product:

• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incident

• Under direct/ close supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers
• Perform assigned tasks of generally repetitive nature to support other team members such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
• Undertake routine tasks such as research, data processing and validation, and documentation
• Under guidance, gather input for freight control center, and details, information and instructions for operations team
• Perform tasks to support determining of freight rate on incoming and outgoing materials and products
• Gather and give information for customer visits to maintain close business relationship with existing clients and enhance customer retention
• Record information and data for shipping tenders
• Enter data and share information, and support shipment documentation for freight forwarding
• Collate data and draft reports and updates for account performances to support other team members
• Follow defined processes, systems and methods for delivery of assigned tasks
• Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

In area of OFR product:

• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents