OL / PL Portal Manager

at  Bluetownonline Ltd

Job Title: OL / PL Portal Manager
Location: Sharston, M22 4SN
Salary: A basic salary of £40,000 - £50,000 with the opportunity to earn a team bonus
Job type: Full time, Permanent
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,600 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

ABOUT THE ROLE:

We are looking for a Personal Injury specialist to manage our Occupiers’ and Public Liability portal team.
You will be an experienced team leader, with a passion for training and developing a team which provides an outstanding client service.
The role requires a confident, effective communicator with the ability to build and nurture relationships. You will be required to take full ownership of your team, with a focus on quality, efficiency, and risk management. As we are committed to continuous improvement, the expectation would be for the successful candidate to conduct frequent process reviews and implement relevant changes when required.

RESPONSIBILITIES:

• Supervising a team of 10-15 Portal Litigation Executives
• Overseeing in excess of 1,500 claims.
• Training and career development of the team.
• Accessing claims, liability, and quantum
• Provide technical help and support when required.
• Overseeing the daily team activities, optimising resources, and ensuring quality service delivery
• Allocate work effectively and monitor team productivity to meet targets and deadlines.
• Conduct one-to-ones and performance reviews and ensure all team members have clear objectives.
• Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles.
• Review and improve internal processes, ensuring effective cross-team communication.
• Maintain good relationships with work providers and suppliers.
• Dealing with client queries and complaints