Omni Channel Store Manager - LES

at  The Este Lauder Companies

Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for “the lab” in French: Each of our boutiques function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients in order to awaken their olfactory system and trigger emotions. We freshly hand-blend our
fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.
Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our “small” roots and artisanal ethos while scaling our actions to become “big” and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

JOB SUMMARY

The Omni Channel Store manager holds a pivotal position within the boutique. The role is instrumental in supervising the seamless workflow of both front of house operations, as well as E-Store productivity.
The Omni Channel Manager is a brand ambassador and storyteller who shares the beauty of the brand craft with clients and leads a team of passionate Souls to drive high client engagement and achieves strong sales performances. The store manager is a champion in promoting the brand identity to store teams and partners, embodying the values and principles of Le Labo and fostering an internal culture of belonging and empathy.
The store manager is a high performer talent, leading his team by example and always delivering meaningful client’s experience.
The Store Manager Omni channel manages the boutique and e-store employees, including hiring, coaching, performance evaluation, scheduling and assigning duties and responsibilities, and safety initiatives.
Their main mission is to achieve the sales goal of the store and e-store fostering the brand culture of craftsmanship and unique in-store experiences. With the support of their team, they will be responsible to achieve sales target and KPI, develop brand awareness and comply with the company’s processes and policies.