On Call Manager

at  Ralds and Agate Limited

Ralds and Agate Limited is a Business Management Consulting firm focused on providing People and Process related solutions to businesses, communities and organizations within and outside Africa. Our focus is on People and Processes. Developing the potential within our people. to improve business practices, unleash creativity and enhance industrial productivity.
We are recruiting to fill the position below:

JOB DESCRIPTION

• The On-Call Manager is responsible for ensuring the smooth operation of services and addressing any issues that arise during non-standard working hours.
• This role requires a proactive and solution-oriented individual who can make critical decisions quickly and efficiently.

Emergency Response:

• Respond promptly to urgent issues or emergencies that occur outside of regular business hours.
• Assess the situation and implement appropriate solutions or escalate as needed.

Operational Oversight:

• Monitor operational systems and performance to ensure compliance with company standards.
• Oversee the implementation of emergency protocols and procedures.

Communication:

• Serve as the primary point of contact for all on-call issues.
• Communicate effectively with team members, stakeholders, and external partners to resolve issues and provide updates.

Issue Resolution:

• Diagnose and address operational problems or customer concerns.
• Coordinate with relevant departments or external resources to resolve issues.

Documentation and Reporting:

• Maintain detailed records of incidents, responses, and resolutions.
• Prepare reports summarizing issues and actions taken for review by management.

Staff Coordination:

• Collaborate with other managers and staff to ensure coverage and support during non-standard hours.
• Provide guidance and support to on-call team members, if applicable.

Continuous Improvement:

• Identify areas for improvement in emergency response and operational procedures.
• Recommend and implement changes to enhance efficiency and effectiveness.

Please refer the Job description for details