On-site IT Support Specialist with Czech

at  Cognizant

WHAT WE DO:

At Cognizant, we are dedicated to helping the world’s leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are in Gdańsk, Wroclaw, and Kraków. However, the proposed offer is based in the Client’s office in Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

KEY REQUIREMENTS:

• Proven experience in desk side support services
• Strong understanding of MS Windows Operating Systems.
• Working knowledge of MS Office and basic business application.
• Customer Support Skills.
• Basic knowledge of networks, telecom, and compute/storage.
• Advanced knowledge of MacOS & iOS environment & administration.
• Advanced understanding of the MacOS imaging & end-point deployment process.
• Basic understanding of policy, user certificates and keychains design, management, and deployment.
• Advancement in mobile device support
• Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Experience in supporting overall manufacturing / lab IT systems and IT devices
• Knowledge / Understanding of GMP and GxP
• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

WE OFFER:

• Opportunity to be part of a global organization with good practices focused on continuous development,
• Open-minded and multinational environment,
• Pleasant and inspiring working atmosphere,
• Professional development.
  For more information about Cognizant, visit https://www.cognizant.com
  If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status

ABOUT THE ROLE:

We are currently looking for On-site IT Support Technician with Czech willing to assist each line of the business from the technical perspective.

MAIN RESPONSIBILITIES:

• Providing Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
• Providing support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
• Performing data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Providing smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Providing physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
• Installing and configuring hardware and software components to ensure usability by end users
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates