On Site IT System Administrator (ENG/ITA)

at  SITA Switzerland Sarl

QUALIFICATION:

• Minimum 2 - 3 years experience in the network and/or application/system support
• Must have dealt directly with external customers delivering to SLAs
• Minimum 2 - 3 years experience in Microsoft Server/Client management
• VMWARE environment knowledge is desirable
• SDWAN knowledge is desirable
• Cyber Security knowledge is desirable
• Experience working in the Airport / Airline industry is considered an advantage
• Ability to troubleshoot LAN topologies based on TCP/IP protocols.
• Knowledge of ITIL IT and network components and principles
• Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.
• ITIL Foundation V4 Certificate is desirable
• Customer Service pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction
• Fluency in English and Italian

ABOUT THE ROLE & TEAM:

As On Site IT System Administrator you will perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities. You will be accountable for assuring SITA’s competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.
Reporting to the Customer Success Manager you will be a part of the GEO Service Management Team.

WHAT YOU WILL DO:

As On Site IT System Administrator, you will perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities. You will be accountable for assuring SITA’s competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.
Reporting to the Customer Success Manager you will be a part of the GEO Service Management Team.
At SITA, we achieve more, together. Are you ready to join us?

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers as both a team player and a standalone service provider in various airport places
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
• Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Report and escalate to the next level those problems which cannot be fixed Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Perform Change Management Configurations Design and Implementation of the supported Product & Systems
• Update Customer and System Software according to global work orders. Conducts the analysis definition documentation
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis definition documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt known errors and operational knowledge for improved services
• When/where required be contactable for escalations and support on and on-call standby basis
• When/where required perform assigned tasks on 24 x 7 shifts basis.
  Qualifications: