On-Site Manager

at  Novant Health GoHealth Urgent Care

At Novant Health-GoHealth Urgent Care, we strive to provide an effortless experience to our customers, providers, and staff. We are constantly innovating and looking for new ways to use technology to enhance our customers’ interaction.

The On-Site Manager is responsible for managing and ensuring the successful administrative, financial, and operational aspects of three to four urgent cares through delivering a patient-centered experience that drives consumer loyalty and creating an environment where staff are engaged in the success of a facility.

• Oversee approximately 40 employees with cost management responsibilities
• Be on site for extended hours and weekends
• Monitor NPS scores and put in place measures to address patient satisfaction and customer service issues
• Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
• Monitor patient flow, and managing ongoing front and back-office operations closely
• Supervise, coach, evaluate, and mentor employees; conduct performance review
• Collaborate with HR team in developing and issuing performance reviews and terminating employees
• Hold staff meeting and training sessions
• Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
• Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
• Reconcile daily payment collections
• Ensure staff is working productively and professionally throughout all working hours
• Maintain office and medical supplies for inventory/par levels
• Facilitate the deployment of new testing technologies through in-servicing staff
• Coordinate with key vendors/departments including radiology and external call centers
• Perform HIPPA walk-throughs and inspections
• Manage processes with external vendors including supply distributors and call centers
• Travel between assigned centers as needed
• All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

JOB REQUIREMENTS

Education
§ High School Diploma or equivalent required
§ Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
Work Experience
§ 2-3 years of management experience or 5+ years clinical experience or 3+ years of GoHealthUC experience required
Required Licenses/Certifications
§ Valid State Driver’s License required
Additional Knowledge, Skills and Abilities Required
§ Ability to hire, train and manage employees.
§ Ensure that sites are operating efficiently by maintaining staffing ratios and supply management
§ Ability to work independently, accurately, and efficiently
§ Ability to collaborate with others, delegate tasks, work as part of a team and communicate strongly with management
§ Comfortable with constructive confrontation and counseling management
§ Strong decision-making, problem-solving, and communication skills
Additional Knowledge, Skills, and Abilities Preferred
§ Customer Service
§ Scheduling
§ Communication Skills
§ Vendor Management
§ MS Office
§ Coaching and mentoring
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.

• Oversee approximately 40 employees with cost management responsibilities
• Be on site for extended hours and weekends
• Monitor NPS scores and put in place measures to address patient satisfaction and customer service issues
• Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
• Monitor patient flow, and managing ongoing front and back-office operations closely
• Supervise, coach, evaluate, and mentor employees; conduct performance review
• Collaborate with HR team in developing and issuing performance reviews and terminating employees
• Hold staff meeting and training sessions
• Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
• Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
• Reconcile daily payment collections
• Ensure staff is working productively and professionally throughout all working hours
• Maintain office and medical supplies for inventory/par levels
• Facilitate the deployment of new testing technologies through in-servicing staff
• Coordinate with key vendors/departments including radiology and external call centers
• Perform HIPPA walk-throughs and inspections
• Manage processes with external vendors including supply distributors and call centers
• Travel between assigned centers as needed
• All other duties as assigned