On Site Service Representative

at  Grainger

WORK LOCATION: 1600 BD JEAN-JACQUES-COSSETTE, VAL-D’OR, QC J9P 6Y4, CANADA

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

POSITION SUMMARY:

The Onsite Service Representative’s (OSR) main function is to support Grainger’s strategic vision to be Our Customers’ First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

Customer Service/Inventory Management

• Services multiple customer locations on a designated route by providing the following services:
• Receive and stock purchased product in designated customer locations.
• Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
• Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
• Meet defined KPI’s for the position.

Account growth

• Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships

• Execute onsite service component of account strategy as defined by cross-functional business partners.
• Work with sales partners to improve customer experience and increase business.