Onboarding Associate

at  Lantum

WHO WE ARE

Our mission is to transform how healthcare organisations work together with their workforce. Our Connected Scheduling™ platform connects healthcare organisations and their staff giving them more autonomy and control on how and when they work. Over 50% of UK GP practices use Lantum, and over 30% of UK hospitals rely on Lantum workforce products. We have developed a completely new approach to scheduling staff using AI to balance the vast amounts of complexities in workforce scheduling and we have seen game-changing results. We have not only saved millions for the NHS, but we have countless stories of how we have improved the lives of clinicians who, for the first time, are able to plan their work lives around their personal lives.
What sets us apart is not only our leading edge technology and approach to innovation, it’s our culture and our strength of mission. Our incredible team is the driving force behind our success and this propels our competitive edge. We are diverse (20+ nationalities and 53% female workforce), we are authentic and true to ourselves, we are creative and focused and we work hard together to change our industry. Our team is supported to deliver their best work with clear career progression and a strong feedback culture.
We have a bright and modern office which you can work from throughout the week and 3 core office days per week (Monday, Tuesday & Wednesday) where the whole team comes together.

REQUIREMENTS

Our ideal candidate would have 2+ years of experience in a fast paced tech company, (but we are open to candidates with less experience who demonstrate the right aptitude). You will be someone who thrives in a collaborative environment and brings a strong sense of initiative.

• Quick Learner with Autonomy: You are adaptable and able to quickly master new systems, processes, and tools. You take initiative in finding solutions and thrive in situations where you can work independently.
• Collaborative Mindset: You work well with others and thrive in a team-oriented setting, building strong relationships with team members and departments to achieve shared goals.
• Attention to Detail: Precision is critical in this role. You consistently maintain accuracy, ensuring that all tasks are completed to the highest standard.
• Excellent Communication: You have excellent written and verbal communication skills, and you remain calm, focused, and professional when interacting with customers and team members, even in high-pressure situations.
• Responsive: Our clients are busy rota managers working in high-demand NHS hospital environments where quick, responsive support makes a significant difference. You prioritise requests with a sense of urgency, understanding that timely assistance is crucial to maintaining efficient operations and strong client relationships.
• Process-Driven Mindset: You follow structured processes to ensure consistency and efficiency in all your work, and appropriate data collection.
• Experience with Rota Management (Preferred but not required): Knowledge of rota management in a Secondary Care or clinical setting is advantageous.

OUR VALUES

We want every employee to live the core values of the business:

• More than me: Our goals are too big to achieve on our own, it takes diverse skills and various people to achieve greatness.
• Care a lot: Doing the right thing isn’t optional. We care a lot about our users, the NHS and each other. We hold each other to the highest standards and earn our reputation every day.
• See it thru: We’re constantly looking for excellence. We take pride in planning and execution of all types of work, and we’re not deterred by bumps in the road or adversity. When we see obstacles, we relish the challenge and keep going.
• Think around corners: We always stay ahead of the curve. All of us share a responsibility to challenge the status quo, think outside of the box, turn problems on their head and turn weaknesses into strengths.
• Bounce back & learn: Being brave, taking risks and trying new things. It’s better to take risks and learn from them and being open to changing from what you learned is what makes us successful.

ABOUT THE ROLE

Lantum exists to make healthcare workforces more efficient, saving hours of admin time and reducing unnecessary costs. As an Onboarding Associate, you will be pivotal in onboarding new customers on the Lantum platform, specifically within the NHS Secondary Care sector. In this role, you will collaborate with the wider Secondary Care team to onboard departments at speed, support clinicians and rota managers, and drive the use of Lantum’s tools for seamless rota management. Your contributions will be essential to delivering a high standard of customer experience and to driving revenue and operational efficiency.

RESPONSIBILITIES

• Rota Setup & Data Management: Work with our Engineering and Product team to build and import rotas on our Lantum systems, maintaining data accuracy and operational efficiency.
• Customer Onboarding: Supporting in configuring Secondary Care accounts and setting up clinician and rota manager profiles on the Lantum platform, including sharing login details and initial guidance.
• Customer Engagement & Support: Act as the first point of contact for clinicians, providing assistance with queries and encouraging their engagement with Lantum’s tools.
• Training: Train clinicians and rota managers, both virtually and in person, on using the Lantum app, ensuring they feel confident managing their schedules and appointments independently.
• Reporting: Understanding the data to report trends and track engagement to ensure departments maximise their use of Lantum.
• Process Improvement: Collaborate on process improvements, utilising HubSpot, Salesforce, and Asana to refine our workflows and improve service delivery.