Onboarding Experience Specialist - Associate Services

at  Health First

POSITION SUMMARY

The Onboarding Experience Specialist (OES) is responsible for providing support to the talent acquisition process through pre-hire and post-hire activities. The Onboarding Experience Specialist is a member of the Onboarding Experience Team (OET). Driven by quality, the OET is an expert at supporting internal and external customers throughout the pre-employment process.

PRIMARY ACCOUNTABILITIES

• Enter and track candidate pre-employment journey.
• Directs day-to-day onboarding operations to ensure timely, accurate, efficient and courteous delivery in a cost-effective manner.
• Responsible for interdepartmental communication with HR departments to ensure a smooth hiring process for new associates.
• Review submittals against job requisition and candidate application for compliance.
• Objectively review background and Associate Wellness clearance to ensure compliance for Health First organizational standards.
• Ensure all candidates receive a warm welcome call and email to support the candidate throughout their pre-boarding experience.
• Review vendor systems daily to ensure progress and escalate accordingly.
• Provide excellent customer service to candidates, client teams and/or clients by responding quickly to all inquiries.
• Assist vendor with completion of required check when necessary.
• Act as a key contact for all issues related to onboarding and closely monitor candidate onboarding tasks to ensure completion before or by due date.
• May assist with building new client audit detail procedures for the review of candidate orders including auditing candidate orders and ensuring requirements of a position and client standards are established in appropriate technology tools.
• Ensure the new hire file contains all documentation required by regulatory agencies. Schedules associate for training classes in partnership with Center for Learning. Schedules associate for Associate Wellness Prescreen appointment.
• Participate in continuous process improvement initiatives to promote improved customer experience.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Education: High School Diploma and two years of relevant work experience.
• Licensure: None.
• Certification: None.
• Work Experience: 1 year of customer service experience.
• Knowledge/Skills/Abilities:
• Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.
• Ability to work autonomously with minimal supervision.
• Strong critical thinking skills.
• Strong communication skills and professional presence.
• Ability to maintain composure in stressful office environment.

PREFERRED QUALIFICATIONS

• Education: High School Diploma or TASC (Test Assessing Secondary Completion Test).Work Experience: Basic Knowledge of HR practices with 1 year of HR/Onboarding experience.Knowledge/Skills/Abilities:
• PeopleSoft, Hyland, Taleo and Applicant Tracker Database or experience with ERP, CRM and ATS.
• Bilingual.

PHYSICAL REQUIREMENTS

• The majority of the time involves sitting or standing; occasional walking, bending, stooping.
• Long periods of computer time or at workstation
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined, on site or remote.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Please refer the Job description for details