Onboarding Manager

at  Signicat

Since 2007, Signicat has been steadily growing organically and through strategic acquisitions, which led us to become a pioneering Pan-European Digital Identity Service Provider (DISP). We support 170+ data sources to identify businesses and individuals – from national eIDs, ID-document scanning, and biometric verification to data sources for AML and KYC checks, all accessible through a single integration point.
Signicat is a trusted partner of governments, financial institutions, and businesses across all scales. With more than 450 professionals working together, we are united by our dedication to delivering excellent user authentication, orchestration, electronic signing, and identity-proofing solutions. At the core, Signicats is driven by an impactful mission - to build technology for people to trust each other in a digital world.

THE ROLE:

We are now seeking to add an Onboarding Manager to the team who will drive optimal integration of products purchased by our customers. You will join a global Customer Onboarding team with team members in Sweden and the Netherlands. The team is part of the larger Customer Success department where other colleagues in Customer Success Management and Developer Support will be working together with you on an ongoing basis to ensure that our customers have an optimal onboarding experience.

WHAT YOU’LL BE DOING:

• Lead customers to successfully implement products they purchased
• Maintain high data quality with our CRM tools on onboarding projects and customers
• Follow up with customers
• Collaborate with other departments like Sales, Customer Success, Service Desk, Finance, and Product
• Help with upsell opportunities, documentation, and product improvements
• Participate in meetings with customers and prospects
• Make recommendations on onboarding processes