Onboarding Manager

at  WELL Health Technologies Corp

Entity: WELL EMR Group
Position Title: Onboarding Manager for OSCAR Pro and Juno
Job Class: Full-time
Work Location: Ontario, Canada
About the Company: At WELL EMR Group, we are dedicated to revolutionizing the healthcare industry through innovative solutions that empower healthcare providers and enhance patient care. As a rapidly growing leader in healthcare technology, we are seeking a dynamic and customer-focused Account Manager to join our team in Ontario. If you’re passionate about fostering strong client relationships and ensuring a seamless transition to our cutting-edge platform, this is the opportunity for you.
Position Summary: The Onboarding Manager for OSCAR Pro and Juno is responsible for overseeing the implementation and onboarding of EMR systems in healthcare facilities. This role requires a deep understanding of healthcare workflows, EMR software, and project management skills to ensure a smooth transition to electronic medical record-keeping. The Onboarding Manager will work closely with healthcare providers, technical teams, and other stakeholders to ensure successful EMR adoption.

• EMR Implementation Planning:
• Direct team and provide guidance collaborating with healthcare facility leadership to develop an implementation plan tailored to their needs.
• Assess the current workflow and identify areas for improvement
• Determine the scope, timeline, and resources required for successful implementation.
• Project Management:
• Create and manage project timelines, milestones, and deliverables.
• Coordinate with cross-functional teams, including IT, clinical staff, and EMR vendors, to ensure alignment and progress.
• Monitor project progress and address any issues or roadblocks that may arise.
• Training and Education:
• Develop training programs for healthcare staff to ensure proficiency in using the EMR system.
• Collaborate with our vendors to facilitate product training and updates.
• Change Management:
• Develop and implement change management strategies to improve onboarding workflow for internal team members and for client experience.
• Communicate changes effectively to staff and address concerns and resistance.
• Data Migration and Integration:
• Oversee successful migrations into and exporting from the EMR systems.
• Work with Data Migration Technicians and Analyst’s to ensure seamless integration with other healthcare systems and applications.
• Quality Assurance and Testing:
• Develop and maintain a procedure aimed at thorough testing of the EMR system to identify and resolve issues before providing system access to the client.
• Establish quality assurance protocols to maintain data accuracy and system reliability.
• Compliance and Security:
• Ensure that the Onboarding Team complies with all relevant healthcare regulations and standards,
• Reporting and Documentation:
• Maintain detailed records of the onboarding process, including project documentation, training materials, and user feedback.
• Generate progress reports and provide updates to stakeholders.
• Troubleshooting and Escalation:
• Provide ongoing support to internal team to address escalations and issues from onboarding and migrations.
• Collaborate with the Data Migration Technicians and Analyst’s and Application Management, Onboarding Specialist teams to resolve technical problems promptly.