Onboarding Specialist

at  CMC Markets Singapore

KEY SKILLS AND EXPERIENCE

• Education: Bachelor’s degree in Finance, Business, or a related field (preferred).
• Experience: 2-3 years in KYC and AML onboarding.
• Technical Skills: Proficient in using screening tools for PEP screening and adverse media checks.
• Attention to Detail: Strong focus on accuracy and thoroughness.
• Communication: Excellent verbal and written communication skills.
• Teamwork: Ability to collaborate effectively with team members and key stakeholders across departments.
• Workload Management: Capable of handling high volumes of processing to meet service level agreements.
• Industry Knowledge: Basic understanding of stockbroking back-office processes (advantageous but not essential).
• Process Improvement: Skilled in identifying areas for improvement and communicating requirements to business analysts or development teams.
• Client-Centric Approach: Operates with integrity and a strong client-focused mindset while maintaining regulatory compliance.

The Onboarding specialist will play a crucial role in ensuring that all new clients meet the organization’s compliance standards and regulatory requirements. The role involves conducting customer due diligence (CDD) and enhanced due diligence (EDD) as part of the onboarding process. The ideal candidate will have a strong understanding of anti-money laundering (AML) regulations, financial crime risks, and KYC procedures.

• Take ownership of the new client account opening process, performing KYC reviews and due diligence for individual, corporate, and institutional clients.
• Verify customer identification and documentation to ensure compliance with internal policies and external regulatory requirements.
• Conduct risk assessments to categorize customers into appropriate risk levels.
• Identify and escalate potential red flags, including adverse media, PEP (Politically Exposed Person) status, or unusual activity patterns.
• Ensure compliance with AML, CFT (Counter Financing of Terrorism), and KYC regulations.
• Assist in updating policies and procedures to align with evolving regulatory requirements.
• Collaborate closely with internal teams such as Compliance, Legal, and Risk Management.
• Liaise with external stakeholders as necessary.
• Accurately update new client information in relevant systems (back office, online trading platforms).
• Address internal queries related to customer onboarding and maintenance, emphasizing first-time accuracy.
• Support client-facing teams to deliver a consistently high-quality customer experience.