Onboarding Specialist (Hybrid)

at  RWJBarnabas Health

Req #: 0000183345
Category: Professional / Management
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: HR Service Center

SCHEDULING REQUIREMENTS:

• 8A-5P, M-F/Full-Time, Day
• Hybrid Schedule- Somerset, NJ. Approx two days onsite, three days remote, subject to change.

ESSENTIAL FUNCTIONS

• Execute an effective and efficient new hire onboarding and/or intra-system transfer process, while ensuring the consistency of a positive new hire, employee and manager (customer) experience, to meet obligations with respect to high levels of customer satisfaction, regulatory and RWJBH policy compliance, creation of personnel file, and accurate, thorough information collection and system documentation in all onboarding and HR systems.
• Collaborates and communicates well with team members, internal and external customers, and leverages feedback to continually improve effectiveness and customer experience.
• Responds within pre-determined SLAs (service level agreements) to new hire or employee inquiry, complaint, or request, asks questions to ensure full understanding of issue, then provides an accurate, timely and thorough response to support a positive new hire or employee experience.
• Ability to develop a strong rapport with the customer by listening and questioning to fully understand the issue, then responding in a way that is easiest for the customer to understand.
• Leverages policies, procedures, and technology to meet/exceed SLAs, personal goals and deliver a positive customer experience.
• Partners with external vendors, payroll, talent acquisition, benefits, and other members of HR teams to ensure positive customer experience and efficient and effective execution of onboarding and transfer activities in compliance with regulatory and company standards.
• Understands processes and protocols for when to escalate inquiries or concerns on matters related to onboarding, transfers and the customer experience.
• Looks for process improvement opportunities to improve personal and operational effectiveness and customer experience. Proposes recommendations to the Director of Onboarding, as applicable.
• Participates as a team member to ensure a customer-focused, high-performance, and inclusive work environment.
• Other duties as assigned.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.