Onboarding Specialist

at  Mable

SKILLS AND EXPERIENCE

• 2+ years experience in a high volume customer service environment
• High level of attention to detail and ability to manage multiple tasks efficiently.
• Compassionate and customer-focused with a genuine commitment to enhancing the lives of older people.
• Excellent communication, interpersonal, and organisational skills.
• Ability to work independently and as part of a team.
• Proficiency in using customer management systems and Google suite
• Desirable but not essential: Knowledge of community resources and services for older Australians.

WE ARE ONE

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for!

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management.
We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.
Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.
To find out more, click here.
As an Onboarding Specialist you’ll be responsible for the onboarding of customers, coordinating responses to incidents, managing changes/deterioration in customers, and ensuring continuous support through regular reviews.
You will also handle referrals for higher level care assessments and manage the portal to ensure accurate and timely information. This role requires excellent communication skills, attention to detail, and a customer-centred approach to care.