Onboarding Specialist

at  Westpac New Zealand

Onboarding Specialist – Lower Hutt

• Based in Lower Hutt
• Full time, Permanent
• Hybrid role - mixture of office and 2 days WFH

Mō te Tūranga – About the role
As an Onboarding Specialist in Client Services, you will provide a seamless experience to customers across New Zealand joining Westpac or requiring ongoing due diligence to be undertaken. In this role you’ll be working with an array of customers, from individuals through to large corporations in a dynamic environment requiring you to successfully navigate a busy and varied day.
Through an intimate knowledge of AML/CFT requirements, you’ll support customers through their journey using a plain language approach, where strong verbal and written communication is key. Your strengths should lie in recognising that customers’ needs and understanding differ, and providing the right balance of efficiency and care is needed.
Alongside customer service expertise and AML/CFT knowledge, your attention to detail, ability to interpret and adapt Westpac’s Policies to each request and acting ethically to deliver operational excellence will be critical for this role.

Nā tāu rourou – What you’ll bring?

• 2+ years of experience in customer service and administration within banking or a similar industry (preferably with role diversity/broad experience)
• AML/CFT knowledge advantageous
• Sound knowledge of/or willingness to learn about Westpac Policies (i.e PIC Policy)
• Ability to maintain and be accountable for operational and compliance excellence
• Good understanding and working knowledge of Westpac’s core systems
• Sound awareness of the interface between our various business units
• Customer centric, a team-player, exhibits drive, resilience, high levels of personal integrity and professionalism
• Excellent relationship building skills
• Strong communication skills (both written and verbal)

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
26 September 202

Please refer the Job description for details