Onboarding Success Manager - Fixed Term Employment Contract

at  Oyster HR

✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk. We’re proof that companies don’t need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:
Created a fully-distributed, vibrant team of 500+ employees across 60+ countries
‍Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs
Established a diverse leadership team and an employee base that’s 60% female
Achieved one of the highest employee engagement scores in its class
Raised $150 million in Series C funding at a valuation of over $1 billion!
Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

‍ THE ROLE

Location: Anywhere in the world within the Americas timezone. While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.
PLEASE NOTE: This is a six month fixed-term employment contract until March 2025.
We are looking for Onboarding Success Managers who will be responsible for delivering an exceptional experience to our Customers and Team Members during the onboarding process. You will be part of the frontline of our business and interact directly with Customers seeking to hire or pay through Oyster, as well as with the Team Members employed by Oyster.
Our Onboarding Success team oversees team member and customer onboarding operations. This team is a subset of the larger Operations team which is dedicated to ensuring an exceptional Customer and Team Member Experience. In your role, you’ll collaborate closely with our Legal, Sales, and Product teams.

WHAT YOU’LL DO…

You will have complete ownership for guiding and supporting both Customers and Team Members through their onboarding journey with Oyster. This means being the key point of contact for both a Customer and their new Team Member, from the point at which the Customer submits a new hire on the Oyster platform, until the Team Member is Engaged.