OnDemand Service Consultant

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role:
As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You’ll address organisations’ most challenging problems, including the ones they didn’t know existed. Splunkers are self-motivated and have a steadfast thirst for learning exciting technologies and thriving in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?
Responsibilities:
Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:
Splunk Core/Cloud
Enterprise Security/UBA
SOAR/Phantom
ITOps, DevOps
Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:
Customer alignment on requirements with each request
Deliver outstanding outcomes based on customer requirements
Documentation of activities and outcomes for each request
Outstanding customer satisfaction survey scoring
Partner with appropriate internal resources and customer-facing teams to actively manage customers and their respective needs and drive continued use of the On-Demand service.
Key activities include:
Satisfactory completion of existing cases
Recommendation for continuation cases to continue deeper level work on related topics
Advise on new/next cases required to drive continued optimization and adoption
Outstanding execution of practice key performance indicators and contributions such as:
Process creation and process improvements
Collateral creation or improvements
Tools development and implementation
All-in on Adoption
Drive high CSAT scores
Identify and capture customer success stories
Drive product upsell and expansion
Team growth
Mentor/mentee program
Requirements:
Technical Skills
Solid experience in technical consulting or big-data analytics
Demonstrable understanding of common enterprise applications (monolithic and microservices)
Statistical and analytical modelling is a plus
Solid understanding or recent experience with scripting languages (bash/PowerShell), application development (java, python, .NET), databases and analytical tools
Experience working with Terraform, Kubernetes and Docker
Understanding of concepts such as SAML, REST, Application Instrumentation and Telemetry.
Working knowledge of Linux operating systems
Nice to have
Splunk Core focus:
Several years of administering and using Splunk
Splunk implementation experience
Splunk Cloud experience
Splunk Admin Certification preferred
Cloud Fundamentals Consultant Accreditation
Splunk architecture experience
Experience with Cloud Migration Projects
Strong SPL skills and experience a must
Experience working with Splunk IT Service Intelligence or Splunk Enterprise Security
Soft Skills
Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service
Outstanding written and oral communication skills are a must
Listen objectively to others’ opinions and ideas by applying active listening skills
Strong customer-facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction
Note:

Please refer the Job description for details