ONE SPA Director

at  Marriott International Inc

Additional Information Competitive Salary
Job Number 24120064
Job Category Spa
Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
ONE SPA is Scotland’s most renowned urban thermal spa experience comprising a fitness centre, swimming pool, poolside sauna and rooftop Hydropool as well as treatment rooms and a beauty salon. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax, and has a natural balance of energy, water and heat in a beautiful, light-filled space.
As the Spa Director at ONE SPA you are responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, pool facilities, gym, pool, changing areas and employees. You will coordinate the delivery of spa services including spa, treatments, fitness & wellness, reservations, reception desk, membership and locker room areas. As a department head, you will direct and work with the duty management team and the teams to successfully execute all spa & leisure operations; you will strive to continually improve guest and associate satisfaction and maximize the financial performance of the department. As part of the Sheraton Grand Hotel and Spa, Edinburgh you will be part of the senior leadership team. We are looking for an experienced professional who has experience a high quality environment, delivering exceptional service; who has managed a large team and who can drive ONE SPA forward.

Responsibilities include to:

• Direct the daily operations of the spa according to Marriott Operating Standards
• Work with the Marketing team to develop and implement the ONE SPA’s marketing strategy to build top-line revenue. Manage revenue sources such as spa product sales and membership enrolments to generate increased revenue.
• Ensure products and services delivered by the spa meet or exceed guest expectations. Build customer loyalty through product and service excellence.
• Hire, develop and retain a diverse workforce to deliver excellent products and services. Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success
• Work with selected vendors for spa retail operations to deliver an outstanding guest service spa experience
• Be responsible and use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience at ONE SPA unique.
• Comply with COSHH and Health and Safety Standards.
• Follow lost property procedures.
• Comply with Brand Standards when cleaning and getting each room ready for the guest arrival.

You’ll be expected to:

• Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
• Have a positive attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential.
• You are expected to maintain the cleanliness and hygiene standards of all areas at all times.
• You are expected to ensure compliance with all health and safety requirements.

Benefits:

• A competitive salary plus free meals whilst on duty.
• Complimentary ONE SPA membership and car parking space
• An annual bonus plus private medical insurance
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a £500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

• Direct the daily operations of the spa according to Marriott Operating Standards
• Work with the Marketing team to develop and implement the ONE SPA’s marketing strategy to build top-line revenue. Manage revenue sources such as spa product sales and membership enrolments to generate increased revenue.
• Ensure products and services delivered by the spa meet or exceed guest expectations. Build customer loyalty through product and service excellence.
• Hire, develop and retain a diverse workforce to deliver excellent products and services. Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success
• Work with selected vendors for spa retail operations to deliver an outstanding guest service spa experience
• Be responsible and use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience at ONE SPA unique.
• Comply with COSHH and Health and Safety Standards.
• Follow lost property procedures.
• Comply with Brand Standards when cleaning and getting each room ready for the guest arrival