Online Brand Protection Analyst - Vietnamese Speaker

at  Corsearch

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued

THE ROLE

In this role, you will report to the Brand Protection Client Manager.
You will work closely with the Client Manager and collaborate with your colleagues to provide one of our largest and most advanced customers with strategic support in protecting its world-famous brands online.
Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.
Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.

RESPONSIBILITIES AND DUTIES

• Monitor and analyse online content from platforms (e.g. marketplaces, social media sites), websites, app stores, search engines, etc. for infringements in violation of clients’ intellectual property rights and in relation to wider impersonation matters
• Carry out online enforcement for the protection of clients’ intellectual property rights by reporting infringing online content to platforms, Internet intermediaries, and other third parties
• Conduct status checking for enforced online content and collaborate with Client Coordinators for the escalation of takedown requests
• Supervised by Client Managers, with Client Coordinator’s support, handle pushbacks from platforms, Internet intermediaries, and other third parties
• Escalate pushbacks from reported infringers to Client Managers
• Supervised by Client Managers, collaborate with Client Coordinators for the development of relationships with platforms, Internet intermediaries, and other third parties to improve compliance and efficiency in dealing with takedown requests
• Maintain accurate enforcement records and data
• Collect, collate, research, and analyse data from a diverse range of sources, including Corsearch systems and products (e.g. Talisman and scraper tools), to identify infringement trends and develop enforcement strategies/countermeasures
• Provide clients with insights into the scale of the infringement landscape and make countermeasure recommendations by producing client presentations when requested
• Whenever necessary, support Client Coordinators with client enquiries (e.g. enforcement), conducting research and composing client reports
• Attend and participate in client meetings
• Contribute to the enrichment of the collective knowledge pool of the team and keep knowledge current by participating in educational opportunities, reading professional publications and online resources, and providing team members with training and insights
• Contribute to the development of work procedures for improving the efficiency of the infringement monitoring/enforcement processes and the efficacy of operational workflows
• Contribute to the design and development of Corsearch systems and products by suggesting ideas for automation, enhanced visualisation, and data presentation