Online Enrollment Specialist

at  Metropolitan State University of Denver

DEPARTMENT

Online Program
This position is a key player in the recruitment and outreach efforts of the university and provides online enrollment support to prospective students, applicants, and new admits interested in online programs in order to assist the university in meeting enrollment goals. This position contributes directly to the MSU Denver Mission to provide a high-quality, accessible, enriching education that prepares students for successful careers, post-graduate education and lifelong learning in a multicultural, global and technological society. Under the supervision of the Enrollment Initiatives Manager, this position shares broad recruitment and enrollment responsibilities with other members of the Office of Online Learning, the Office of Admissions, and other related academic and student support units across the university.

REQUIRED QUALIFICATIONS

• A minimum of 1-year experience working in higher education, secondary education, or student engagement organization (student employment may satisfy this requirement)
• Experience providing high quality customer service through virtual interactions with clients, customers, or studentsBachelor
• ‘s degree

PREFERRED QUALIFICATIONS

• Experience working in admissions, advising or enrollment services in a higher education setting, or post-graduate college counseling
• Experience working with a diverse, multicultural student population
• Strong written communication skills
• Experience using a Student Information System database or Customer Relationship Management system

40% - Recruitment & Outreach

• Manages the online learning prospective student population with advanced knowledge of online program offerings, admissions requirements, and enrollment policies.
• Conducts directed follow-up activities and communications for targeted prospective students, applicants, and newly admits interested in online programs via email, mail, phone, text, and Customer Relations Management system.
• Assists with execution of on-campus recruitment related events such as campus visits, group tours and bi-institutional events, and open houses. This can entail presenting to large audiences and providing general support for the events. These can be in person and virtual.
• Helps develop communication plans for prospective students, applicants, and new admits interested in online programs.
• Responsible to track and maintain meaningful contact with prospective students, applicants, and new admits interested in online programs, leading to matriculation.
• Demonstrates sensitivity in working with personal/confidential records and information, adhering to FERPA and other related practices and policies.

40% - Online Enrollment Support

• Provides admissions counseling and academic planning advice to prospective students, applicants, and newly admitted students interested in online programs via email, telephone, video conferencing, text, mail, etc.
• Facilitates application and admission of online students by working closely with the Office of Admissions as well as a variety of MSU Denver student services programs and academic offices.
• Assists prospective online students in registering for recruitment events and/or tours, submitting their application, completing their application, and moving through pre-enrollment and enrollment phases.
• Proactively and collaboratively works to ensure prospective online students have all the information about their application status and aids them in developing action steps in order to apply, earn admission, enroll and matriculate as smoothly as possible.
• Learns about, promotes, and supports all online degree programs and resources.
• Maintains and delivers reports related to assigned enrollment functions.
• Exercises professional judgment to interpret University policies to advise prospective and new students about admission procedures, transfer of credits, University policies, the financial aid processes, scholarships, program requirements, registration, tuition classification, and available student support services.

10% - Support to Enrollment Initiatives Manager and Student Support Manager

• Help to identify process improvement areas, student support needs, and online learning office development to ensure higher percentage of student matriculation.
• Co-create informational resources, website development, student outreach, and any other resource needed for online student success.
• Manage the online@msudenver.edu email.

10% - Additional Duties, Online Learning team support

• Upholds and interprets the standards of ethical practice in University admissions to assist with broad recruitment activities.
• Exhibits service and student-centeredness in performance of all job duties.
• Demonstrates sensitivity toward colleagues, contacts, and students, their needs, issues, and concerns.
• Promotes a team approach to the delivery of services and goal-attainment and a professional work environment.
• Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the MSU Denver community and demonstrates inclusive behavior.
• Attends Office of Admissions Recruitment team meetings, trainings, and events
• Other duties as assigned.