Online Manager Delivery & Click and Collect

at  Foodstuffs North Island

We are on the lookout for an online superstar!
Here at Pukekohe New World we are after an experienced strong leader in Online. We have grown from 3.5% to 6.5% market share in 12 weeks and have our sights set at been New Worlds Top 3 Online Departments.
There is lots of room to development and grow to drive the business further, we just need the right leader who can plan and organize our growing department.
We deliver a large area of south Auckland and North Waikato as well as click and collects in store at Pukekohe
Online is a customer facing, fast paced environment that requires a resilient, quick thinking and personable leader to take the team into the next phase of online shopping. If you think you tick these boxes, then get in touch!

• Ensure overall operational excellence is achieved for the Online shopping department
• Manage, motivate, train and support the Online team ensuring that best practice policies and operational procedures are followed at all times, always leading by example
• Effectively plan, monitor and prioritise work progress from the start of the picking order life cycle to completion of order by Click & Collect
• Review department, wage and shrinkage reports to set, manage and drive KPIs and targets with the Online team to achieve desired results for the department
• Manage rosters and wage percentages in conjunction with the Owner Operator and/or Store Manager
• Keep store mapping/locations up to date, make changes if required and work with Department Managers to ensure accuracy
• Effectively resolve all customer related enquiries and complaints when able to and escalate issues to management and/or FSNI Online Operations team when required
• Maintain the desired level of inventory and supplies, including scanners, totes, Techni-ice, chiller bags, uniforms etc.; ordering additional supplies if required and conducting stock takes
• If required, ensure items picked, packed, processed and invoiced for a customer’s order is completed accurately and efficiently by adhering to Standard Operating Procedures and ensuring that best practice guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed
• Ensure housekeeping/cleaning responsibilities and schedules for Staging Area and Online equipment are maintained and adhered to
• Communicate any feedback/issues to Store Management, FSNI Online Operations team, and/or Service Solutions
• Assist in ensuring other departments meet their Online responsibilities as required
• Follow instructions of FSNI Online Operations team and manager
• Maintain our high standards with customers, food safety and health & safety.
• Build positive relationships with both internal and external customers * Contribute to continual improvements and initiatives to help improve the overall quality of the Online shopping experience
• Completing other reasonable duties from time to time as requested to ensure business continuity
• Out of stock, delivering on time and been process driven are a must.