Online Retail Manager

at  Samsung Electronics

Position Summary
Why join our team?
This is a Europe Office role within the Online Retail Commerce Team. Our objective is to support European Subsidiaries in improving Online Sales to meet and exceed targets with our key Retail Partners such as Mediamarkt International, Currys, Power Group and Boulanger!
Our strategy to meet and exceed targets includes initiatives which: drive enhanced brand and product experiences; improve up-sell, cross-sell and conversion; drive our AI leadership; use data and insights to win more shoppers vs our competitors; improve retail media campaigns; develop and share best practice and ensure GTM excellence.
The team consists of Key Account Management (Sales), Digital Retail Management, Commercial Projects, Amazon Platform Management and Data/Analytics Teams.
Role and Responsibilities

Your key responsibilities

• Manage and collaborate with our key Retail Commerce Data/Analytics suppliers to ensure they provide accurate, timely and relevant data, reporting and insights for Europe Office and Subsidiaries.
• Collaborate with our European Subsidiary and Regional Product Team colleagues to ensure they have the most relevant KPIs, metrics, dashboards and insights to improve sales and marketing performance with their retail partners.
• Optimise weekly, monthly and quarterly ‘Health Alert’ metrics and Insight reports to ensure users gain maximum benefit and increase usage of them.
• Work with our supplier Analysts to develop specific ‘deep-dive’ investigations to uncover strategic and tactical issues behind underperformance.
• Identify a standard methodology for efficient performance and collaborate with Subsidiaries to develop case studies that showcase success, which can be reviewed and shared with other Subsidairies.
• Assist the EO team in implementing standard methodology for GTM launches and compliance reporting, and ensure that necessary improvements are communicated to each subsidiary.
• Run an insight to action tracking and implementation process with Subsidiaries to ensure issues are solved, improvements are made and impact is measured – where possible.

Skills and Qualifications
What we need for this role

To be successful, you will possess the following skills and attributes:

• Be an expert in extracting & visualising multiple sources of internal & external data
• Crafting & sharing relevant insights in a digestible format to tell stories with numbers
• Producing & delivering concise presentations to key partners at various levels
• Maintaining excellent relationships with contacts across Europe & Korea
• Solid understanding & passion for the consumer electronics industry
• Wxperience working in online retail, either for a technology retailer or brand
• Proven success of contributing to sales growth through insight & innovation
• Knowledge of the online customer journey
• Experience working with market intelligence/data supplier is strongly desired (e.g. GfK, Similarweb, Digital Shelf Management)
• Project management skills with a desire for successful conclusions
• Resilient demeanour & adaptability in a fast-paced environment
• Comfortable with ambiguity & positive approach towards changing circumstances
• Confident communicator to all levels of the business
• High standard of presentation skills with attention to detail
• Persuading skills, effectively communicating arguments with objective data to gain support
• Ability to work under pressure to tight deadlines

What does success look like?

• Ability to glean insights from various data sources and translate into ‘easy to understand’ insights which will help subsidiaries improve performance.
• Strong relationships with suppliers – running efficient status meetings and providing timely, accurate deliverables.
• Gain the trust and confidence of your colleagues within Europe Office and Subsidaries – providing solid outputs resulting in increasing take-up by Subsidaries.
• Delivering 10 to 15 successful best practice case studies within first 4 months, highlighting successful implementation of insights/actions.
• Positive and supportive attitude towards all workstreams and requests – no matter how challenging and fast-paced the turnaround required.

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Manage and collaborate with our key Retail Commerce Data/Analytics suppliers to ensure they provide accurate, timely and relevant data, reporting and insights for Europe Office and Subsidiaries.
• Collaborate with our European Subsidiary and Regional Product Team colleagues to ensure they have the most relevant KPIs, metrics, dashboards and insights to improve sales and marketing performance with their retail partners.
• Optimise weekly, monthly and quarterly ‘Health Alert’ metrics and Insight reports to ensure users gain maximum benefit and increase usage of them.
• Work with our supplier Analysts to develop specific ‘deep-dive’ investigations to uncover strategic and tactical issues behind underperformance.
• Identify a standard methodology for efficient performance and collaborate with Subsidiaries to develop case studies that showcase success, which can be reviewed and shared with other Subsidairies.
• Assist the EO team in implementing standard methodology for GTM launches and compliance reporting, and ensure that necessary improvements are communicated to each subsidiary.
• Run an insight to action tracking and implementation process with Subsidiaries to ensure issues are solved, improvements are made and impact is measured – where possible