Online Travel Support - Manchester
at Clarity Travel
Manchester, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Apr, 2025 | GBP 24636 Annual | 31 Jan, 2025 | N/A | Email,Communication Skills,Flexible Approach | No | No |
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Description:
OVERVIEW AND WHAT WE OFFER
- Mon - Friday 37.5hrs
- Location - Manchester
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
WHO WE ARE AND WHAT WE DO
We’re a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively.
Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Our people Are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
ACCOUNTABILITIES
- Answering incoming calls, emails and Live chat customer interactions within agreed service levels whilst delivering exceptional customer service at all times
- Use resources and customer questioning skills to identify opportunities to enable the client to achieve ‘self-service’ with the Online Booking Tools.
- After Sales actions from adding ancillaries to flights to handling travel changes and cancellations.
- Quality Control ensuring the Bookings full completion.
SKILLS REQUIRED
- Strong communication skills – friendly, confident manner with all levels
- Can work effectively communicating with customers via phone, email and live chat while maintaining focus on key business goals.
- Meticulous attention to detail is required for this role along with the need to multi-task.
- A flexible approach to your work and support the team as needed.
Responsibilities:
To deliver exceptional customer service and offer expert and knowledgeable training and troubleshooting advice to Clarity Customers using our supported Online Booking Tools, along with after sales fulfilment. This role is full time office based in our East Kilbride office with no option for hybrid working.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Manchester, United Kingdom