Onsite AV Technician - London

at  AVISPL

Description:
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
our highly trained team works hand-in-hand with organization’s worldwide – including more than 80% of Fortune 100 companies so if you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career!

• Ensure all audio-visual and media services are delivered to the business in a professional and efficient manner.
• To take ownership of all AV issues onsite and be the single point of contact.
• Deliver a ‘white glove’ level of customer support to all end users.
• Offer support and assistance to clients both virtually and in person.
• Assist and support the client in the use of fixed and portable AV equipment.
• Ensure all video conferencing requirements for the client are met in full.
• Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures.
• Help and assist with the setup and teardown of scheduled onsite meetings.
• Daily system checks (before 9am) to ensure equipment and room functionality.
• Performs remote testing for local and regional offices.
• Carry out first/second line troubleshooting to AV equipment and rooms within time constraints.
• Work closely with the helpdesk and field service engineers, where required.
• Perform other AV-related tasks as directed by the client.
• Reporting – Collection, and entry of client statistical data including SLA performance, management information, team performance, and other business metrics for client.
• Maintain total confidentiality relating to information received for presentations and broadcasts etc