Onsite Customer Mobile Specialist- 15 month Fixed Term Contract

at  Vodafone

Location: Hereford – Full time onsite role
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Duration: Fixed Term contract- 15 months

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

WHO YOU ARE

• Manage, understand, measure and continually improve Customer KPI’s related to the effectiveness and efficiency of the team.
• Excellent communication, presentation and inter-personal skills and able to sell a compelling vision.
• Experience of developing and nurturing positive relationships and influencing people at a senior level.
• Ability to translate business insights/objectives and strategies into specific goals and rigorously implement plans without compromising on standards.
• Experience in analysing information, understanding and identifying problems /trends to enable implementation of the necessary course of action to achieve the desired outcome.
• Ability to work under minimal supervision, as well as handle difficult and sensitive situations.
  Security Clearance: This position requires the person to hold or to be eligible to undergo UK Developed Vetting (DV) clearance.
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

The Customer Mobile Specialist is accountable for maintaining and developing an industry leading end to end service experience and ensuring that the Customer’s contractual service performance is measured and delivered within the appropriate parameters. The Customer Mobile Specialist responsible to managing the customer mobile and IOT services, advising on data being used and identifying savings.

• Accountable for dealing with customer complaints accurately, professionally and with empathy within the agreed Service Level agreement.
• Maintain and support the end-to-end management of account set up and billing arrangements, ensuring the Customer is aligned and contracted to the appropriate service model. Periodically test the internal routines to ensure the necessary processes and resource is in place.
• Produce reports on high usage and low users and submit reports to ensure that the invoices each month are signed off and paid.
• Dealing with Customer migrations and porting activities.