Onsite Desk-side Support

at  Unisys

WE ARE PROUD OF:

Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.
Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace – Modern Endpoint Management category.
Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.
Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.
Unisys was named to the Forbes America’s Best Employers for Diversity 2021 list.
Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.
Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.
Unisys was named one of America’s Best Employers for Women by Forbes in 2023.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• May Provides Support for Enterprise Products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor and dress
• Insures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• act on the world

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Suitable technical experience
• A+ certification a plus
• Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
• Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
• Troubleshooting software and hardware problems
• Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
• Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
• Knowledge of client specific internal procedures and service delivery requirements Excellent analytical and client communication skills
• Client and/or governmental clearance may be required
• Microsoft Server Certified Professional Certification or suitable experience in server handling/break fix
• Police or criminal background verification may be required