Onsite IT Support Tech Analyst

at  NTT Data

Req ID: 293376
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

SKILLS:

• Good working and troubleshooting knowledge of Windows 10/11
• Experience with an ITSM tool to update tickets on a daily basis, such as Servicenow
• Microsoft Active Directory knowledge and usage
• Experience with Microsoft Office 365
• Basic TCP/IP Networking Protocols
• Setup of wireless handheld devices such as Apple iOS iPhone / iPad
• Coordinate activities with Help Desk, Network Services, or other IS groups

• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers and scanners
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Must be ready and willing to work as part of a IT Support Team
• Must have an ability to manage changing priorities
• To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• To work within the relevant legislation, policies and procedures.
• To actively support equality and diversity policies of the organization.
• To attend training courses as identified and agreed for appropriate development.