Onsite IT Support Tech Analyst

at  NTT Data

Req ID: 291475
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

EXPERIENCE:

Proficient in Windows operating system environment.
Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
Strong customer interaction skills.
Excellent customer service and communication skills
Good knowledge of Diagnosis tools and processes
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.