Onsite IT Technician

at  First Focus

First Focus is Australia’s best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we’re continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Onsite IT support technician in New South Wales. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of onsite technical specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great onsite specialists value different things to Service Desk - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Onsite professionals backed by best Service Desk, best Project Engineers, best team!

REQUIREMENTS

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Experience working with an IT outsourcer or service provider. (Desired)
• Must have vehicle and full drivers license. (Mandatory)

In this role you will:

• Provide onsite desktop and IT infrastructure support to one of our customers
• Be involved in occasional project work to deploy solutions
• Experience opportunities to support Servers, Networking and other IT equipment
• Work with highly experienced Engineers and Technical Account Managers to maintain a best practice environment
• Work across technical infrastructure from desktop to firewall, backup systems and software