ONSITE SERVICE DESK ENGINEER

at  Cloud Decisions

TO 30K + EXCEPTIONAL BENEFITS PACKAGE

Want to work in a meaningful environment, surrounded by rich history and heritage?
We’re after a superstar Onsite Service Desk Engineer that wants to sharpen their skills within a world-class and state-of-the-art medical facility…
“Having worked for a number of IT companies - big and small, this one where you really do feel part of a Team, everyone is so friendly and helpful - there is always someone you can turn to if you need assistance and all the extra events they put on means you can bond as a Team - they offer loads of Training opportunities and if you want to progress they will assist and work to your strengths” – Current Employee
Are you a seasoned Level 1 Service Desk Engineer looking to accelerate your career progression? If you are delivering outstanding customer service and excel in customer-facing positions, we invite you to connect with us! We are actively seeking individuals who not only thrive in their current roles but also aspire to swiftly advance to the position of a 2nd Line Engineer.

ABOUT THE ORGANISATION

We are currently seeking a dynamic individual to join a world class consultancy practice as a Level 1 Service Desk Engineer based at a World-renowned Medical Facility in London. The consultancies commitment lies in delivering top-notch IT support to clients, and we are in search of a talented individual to enhance the success of their service delivery team.

TECHNICAL SKILLS:

• Active Directory
• MS Windows
• Office 365

KEY SKILLS AND EXPERIENCE:

• 2-3 years of experience in a technical role supporting SMEs.
• Demonstrated customer-facing experience.
• Familiarity with adherence to Service Level Agreements (SLAs).
• Experience within a broader service delivery function.
• Capability to support clients across multiple sites.
• Possessing creative, analytical problem-solving skills with an innovative approach.

As a Level 1 Service Desk Engineer, you will play a pivotal role in ensuring the seamless operation of the hospitals critical cloud and network infrastructure. Your duties encompass:

• Swiftly responding to inbound calls.
• Recording all customer issues, queries, and requests in the ticket management system.
• Providing Level 1 Server, Network, and Desktop Technical Support.
• Executing hardware configurations and software installations.
• Adhering to internal and customer Service Level Agreements (SLAs), with the escalation of concerns when necessary.
• Developing and maintaining customer-specific infrastructure documentation.
• Taking full ownership of problem resolution from start to finish.
• Managing client expectations through transparent communication.