Onsite Service Engineer

at  Capgemini

ABOUT THE JOB YOU’RE CONSIDERING

We have an exciting opportunity to join Capgemini as an Onsite Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini we pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Onsite Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore.
This role will be 5 days onsite at the client site.

YOUR SKILLS AND EXPERIENCE

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette and working Knowledge of IT Service Management (ITSM) software (ServiceNow), basic level understanding in SCCM/Active Directory and a working knowledge of IT service models.
• Computer peripherals - including but not limited to printers (including MFD’s), display screens, docking stations, port replicators, cameras and scanners.
• Excellent customer interface, customer service skills and some flexibility with working hours when needed.
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity.

Joining our dedicated EUE team, you will:

• Possess 2nd line responsibility for resolving incidents to SLA.
• Be responsible for the completion of assigned works within allocated timeframes and undertake Project Tasks, supporting both internal and external Project Managers.
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues.
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.