Onsite Support Analyst

at  Pandora Jewelry

ONSITE SUPPORT ANALYST, PANDORA EMEA

Do you want to work and be a part of the world’s leading jewellery company? Do you want to gain valuable insights into how an Onsite IT Support Function can help all employees be enabled to complete their work on a day to day basis, by ensuring that their IT needs are provided for? And do you want to broaden your experience by working with colleagues at all levels of the organisation? If yes, then look no further!

• Provide Onsite IT Support for Office Employees and all Onsite Equipment within assigned Location (ie. incl. but not limited to Laptops, Desktop, Workstations, MACs, Printers, AV, Scanners, Mobile Phones, Tablets etc.) > Diagnose and solve IT hardware/software faults.
• Provide On-Site Hardware & Software IT Support (L1.5) - collaborating with the Service-Desk (L1) when cases cannot / should not be solved remotely for IT & Core Application issues & engaging with wider D&T Team as needed.
• Fix technical issues remotely for remote colleagues, or if necessary, organize onsite third-party Vendor support.
• Support Operating System and software deployments, upgrades and license administration (Mac & PC) - working in conjunction with wider Pandora D&T Teams (such as Service-Desk, DWS & Global Licensing Team).
• Installing and configuring computer hardware, software, systems, networks, printers and scanners – (incl. ‘hands-on’ server room activities where needed).
• Provide support towards management & operations of local IT Services provided – such as Print, Telephony, AV Support (Audio Visual), local Software, etc.
• Provides support towards troubleshooting of local site network & Infrastructure issues > working with specialist Pandora D&T Support Teams as required.
• Investigate and resolve COTS application errors, data discrepancies and queries - (ie. specific Pandora Application Support will be location dependent).
• Assist Pandora IT PMO Function on local IT projects.
• Support Business communication (Change Mgmt) > for Office related changes.
• Participates in local Technical Acceptance Testing before moving changes into production, when working in collaboration with PMO.
• Support of Mac OSx platform & associated Hardware & Mgmt Tooling (where applicable)