Onsite Support Engineer

at  Astellas Pharma AS

ESSENTIAL KNOWLEDGE & EXPERIENCE:

• Previous experience in a field services or similar technical support role.
• Strong knowledge of computer hardware, software, networking, and operating systems.
• Proficiency in troubleshooting and repair of IT equipment and systems.
• Experience with IT Service Management, Service Desk, and Change Management processes.
• Good Knowledge of ITIL, ServiceNow ITSM and Agile.
• Fluent in written and verbal business English and Native language.

EDUCATION/QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent.

PREFERRED QUALIFICATIONS:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified.
• Familiarity with Microsoft products (e.g., Teams, OneDrive, M365, Server Operating systems, Azure).
• ITIL and/or Agile certifications.

• Providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.
• Installing and configuring computer systems, iPads, iPhones, printers, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.
• Diagnose and resolve technical issues with computers, servers, networks, and other technology components.
• Work together with other support teams which are on-site. (e.g Lab support, AV support).