ONSITE Support Engineer

at  Atos

WHO WE ARE.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

WHO WE ARE.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

JOB IN A NUTSHELL:

If you are an awesome problem solver, and highly self-motivated and self-directed, with keen attention to detail, we’re looking for you! We’re looking for an ONSITE Support Engineer.
ONSITE Deskside Support L2 Technician - Daimler Derramadero (Saltillo)

LEARN MORE ABOUT US:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

LEARN MORE ABOUT US

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

Obtains diagnostic data to assist in the investigation and resolution of problems.
Matches unresolved incidents against existing problems, known errors and other incidents.
Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system.
Classifies and prioritizes unresolved incidents.
Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action.
Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies.
Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents.
Ensures that the requirements of agreed internal and/or external levels of service are met. Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration management system.