Onsite Team Leader - Mailroom Operations

at  Drake Business Logistics

JOBS DESCRIPTIONS

Company: Drake Business Logistics
Location: Sydney CBD, Australia

COMPANY DESCRIPTION:

Drake Business Logistics is a prominent company specialising in technology services, integrated office solutions, and managed services throughout Australia and the Asia-Pacific region. We offer an array of innovative solutions, including managed mailroom, managed front office, Smart office technology, and business process outsourcing services. With a well-established reputation for excellence, we are committed to delivering top-tier services to our clients.

QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 2+ years of experience in account management or client relations, preferable in the Managed Services industry
• Proven track record of meeting or exceeding sales targets and client retention goals
• Strong analytical and problem-solving abilities
• Sales or business development experience a plus
• Proficiency in CRM software and Microsoft Office suite

• Serve as the primary point of contact for the site team and manage day-to-day operations for mail, logistics and messenger services
• Team management –
• Recruit and train new staff for both permanent and back-up positions to ensure that the site is adequately staffed at all times
• To meet and overcome operational and service delivery challenges;
• To provide inspirational people leadership for site based employees;
• Maintain a healthy P&L for the site to ensure profitability of operations
• Manage and build a sales pipeline for existing and new customers delivering on a new business pipeline and existing customer billing.
• Develop and maintain strong, long-lasting client relationships with all stakeholders
• Facilitation and leadership of weekly, monthly and quarterly client review meetings;
• Monitor and report on account performance, provide regular updates to senior management
• Schedule regular catchups with other OFP tenants to assess needs, address concerns and identify new opportunities
• Identify and pursue opportunities for upselling and cross-selling DBL’s products and services
• Ensure all site documentation (SOP, BCP, etc) are followed and updated regularly