Opening for Service Delivery Manager (SDM)

at  EIL Global

Greetings,
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for IT Technician for onsite support services in and around to assist our clients.

We have a new requirement of Service Delivery Manager (SDM) for project Singapore.

• No. of Position: 1
• Years of experience required: Min 5-6 yrs of SDM
• Job Title: Service Delivery Manager (SDM)
• Duration of Contract: 2 years
• No. of Working Days: 5 (Mon to Fri)
• Coverage Hours: 8am to 5pm
• Language: English and Local
• Mandatory Skills: Service Delivery Manager will be responsible for comprehensive management of IT infrastructure services.
• Backfills: No
• Address: Twenty Anson, Anson Road, Singapore 079912,Singapore

Overview:
The Service Delivery Manager will be responsible for comprehensive management of IT infrastructure services, including infrastructure management, service desk, and onsite support operations.
Key Responsibilities:

Service Desk and Onsite Support

• Oversee service desk operations and incident management
• Manage root cause analysis and implement corrective actions
• Develop and maintain standard operating procedures for support processes
• Ensure timely resolution of user support tickets
• Coordinate onsite technical support for end-users
• Ensure compliance with Service Level Agreements (SLAs)Team Leadership
• Build and manage high-performing infrastructure and support teams
• Conduct staff scheduling based on customer demands
• Perform performance reviews and create individual development plans
• Provide training, onboarding, and mentoring for team members

Process Improvement

• Develop continuous service improvement initiatives
• Identify opportunities for system and security enhancements
• Implement IT security standards and procedures
• Increase employee security awareness

Required Skills:

• Excellent organizational and time management skills
• Strong project management fundamentals
• Metrics-driven management approach
• Exceptional communication skills
• Leadership and team-building capabilities
• Problem-solving and analytical thinking
• Technical Competencies
• Proficiency in infrastructure monitoring tools
• Understanding of IT service management principles
• Knowledge of cybersecurity best practices
• Familiarity with service desk management systems
• Experience in incident and problem management

Preferred Certifications:

Please refer the Job description for details