Operation Lead, Field Service Engineer IV - (C4)

at  Applied Materials

Role: Operations Lead, Field Service Engineer IV (C4)
Location: Santa Clara, CA
If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team.
Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.

REQUIREMENTS AND QUALIFICATIONS:

• An bachelor’s degree or completion of military technical training and field experience or technical certification equivalent to bachelor’s degree
• 7–10 years of work experience in semiconductor industry or another equipment support industry
• Ability to read electrical and mechanical schematics, and an advanced knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Clear and effective written/verbal communications skills, with an emphasis on documenting details, and proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
• Strong knowledge of hand tools and proper usage, including a digital multimeter
• Advanced knowledge of wafer processing parameters
• Extensive knowledge of Applied Materials systems and company processes
• Project management skills, and an ability to lead key customer and internal product meetings
• You’ll need a valid driver’s license and the ability to obtain a passport

PHYSICAL REQUIREMENTS:

• Ability to support rotational shifts (e.g., nights and weekends, including holidays when applicable) based on customer needs
• Travel for training and alternate customer sites, based on business needs (may include international travel)
• Your job requires the ability to:
• Walk extensively
• Stand for extended periods of time
• Work in tight spaces
• Bend, squat, twist, kneel, and reach
• Climb stairs and ladders
• Lift up to 35 pounds
• Ability to distinguish between colors
• Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
• Use hand and power tools
• Additionally, because this position generally involves working in a clean room, it requires the use of appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields

WHO WE ARE:

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We’re the brain (and the brawn) behind every new technology development—whether it’s building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI, and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you’ll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams.
As an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.
Join us as we innovate to Make Possible a Better Future!
Qualifications

EDUCATION:

Bachelor’s Degree

YEARS OF EXPERIENCE:

7 - 10 Years

WORK EXPERIENCE:

Additional Information

• Install leading-edge customer equipment, perform scheduled preventative maintenance and corrective maintenance, and upgrade equipment
• Use your troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
• Generate, follow and possibly approve documented procedures and published task plans
• Lead projects (when needed), document progress, and communicate with customer and internal business units on progress
• Complete required job documentation, safety training and procedures for processing parts
• Professionally represent Applied Materials to the customer, using your “customer first” mindset
• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset