OPERATION MANAGER

at  DD BASKETBALL

JOB SUMMARY:

The Operations Manager will oversee the day-to-day operations of the academy, ensuring efficient and effective management of all programs and activities. This role requires a dynamic individual with strong leadership, organizational, and communication skills to drive the success of the academy.

QUALIFICATIONS:

• Diploma in Sports Management, Business Administration, or a related field.
• Proven experience in operations management, preferably in a sports or educational setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Financial management experience, including budgeting and expense control.
• Proficiency in Microsoft Office and familiarity with scheduling software.
• Passion for basketball and youth development.

1. Program Management:

• Oversee the planning, implementation, and evaluation of all basketball programs and activities.
• Ensure all programs are delivered to the highest standard and meet the needs of participants.
• Develop and manage the program schedule, including training sessions, camps, and tournaments.

1. Financial Management:

• Prepare and manage the annual budget for the academy.
• Monitor and control expenses to ensure financial sustainability.
• Oversee billing, payments, and financial reporting.

1. Sales

• Present to clients in order to close deals
• Do up invoices and update slides if needed
• Generate leads such as cold-calling, warm leads, via social media etc

1. Marketing and Promotion:

• Develop and implement marketing strategies to attract new participants and retain existing ones.
• Manage the academy’s social media presence and website content.
• Coordinate promotional events and community outreach activities.

1. Customer Service:

• Ensure excellent customer service is provided to all participants and their families.
• Address any concerns or issues promptly and professionally.
• Maintain effective communication with participants, parents, and stakeholders.

1. Compliance and Safety:

• Ensure all programs and activities comply with relevant regulations and standards.
• Implement and enforce health and safety policies and procedures.
• Conduct regular risk assessments and safety drills.