Operation Manager

at  Hyatt Place London City East

REQUIREMENTS:

• Experience in hotel management, demonstrating acumen in rooms division, with some F&B outlet management experience.
• Knowledge of Internationally branded and similar-sized London hotels, demonstrating understanding of delivering brand standards to drive commercial success.
• Hyatt brand experience, preferred but not essential
• Strong financial and operational planning skills.
• Excellent leadership and guest service abilities.
• Knowledge of health, safety, and environmental regulations.
• Analytical skills for financial oversight and procurement.
• Hands-on approach to daily operations and teamwork.
• Effective communication and problem-solving skills.

• Financial Management: Develop and monitor financial plans, control costs, and recommend operational efficiencies.
• Team Leadership: Manage daily operations, set goals, mentor staff, and ensure necessary training and tools are provided.
• Guest Experience: Implement service recovery, respond to guest concerns, and lead marketing efforts to enhance satisfaction.
• Operational Excellence: Ensure safety, comply with health regulations, and maintain external relations.
• Strategic Planning: Develop business strategies to enhance team engagement, that drives guest loyalty and delivers market share and revenue.
• Staff Development: Identify training needs and foster professional growth.
• Inventory Management: Oversee procurement and maintain budgets to agreed cost control KPIs. .
• Quality Assurance: Conduct inspections and audits to maintain quality standards.
• Crisis Management: Implement emergency plans for guest and staff safety.
• Daily Operations Support: Actively support operations, engage with tasks, and maintain a hands-on approach.
• Communication: Use active listening and collaborative problem-solving to foster teamwork.
• Soft Skills: Demonstrate problem-solving, ensure balanced workloads, and maintain a positive, fun work environment.