Operation Manager

at  Northern Force Security Inc

Northern Force Security – is a unique security company located in Toronto, Ontario founded by former military professionals. Northern Force Security is a full-service security provider able to meet all safety and security needs of our clients. We provide services such as home security, business security, facility security, security guards, concierge services, VIP protection and much more. Northern Force Security will allow you to fulfill your professional potential and become a more professional, better trained and excellence-oriented security professional.

POSITION OVERVIEW:

We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of our security company. The ideal candidate will possess strong leadership skills, a solid understanding of security protocols, and a commitment to excellence in service delivery. This role requires effective management of personnel, resources, and client relationships to ensure the smooth functioning and growth of our operations.

JOB REQUIREMENTS

• Proven experience in management, with a minimum of 2-3 years in a leadership role.
• Excellent organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Effective communication and interpersonal abilities, with a customer-focused approach to service delivery.
• Proficiency in MS Office and relevant software applications; experience with security management systems is a plus.
• Valid Ontario driver’s license (G) and clean driving record.
• Position requires fluency with the English (spoken and written)
• Knowledge of additional languages such as Russian or Hebrew is an asset

Shift Schedule:

• Duration: 8-hour shifts
• Days: Monday to Friday
• Shift Types: Day shift, Morning shift, Evening shift
• Additional Considerations: Holidays and Weekends as needed
• Flexibility: On call availability
• Overtime: Available when necessary

• Manage and supervise all operational activities, including scheduling, staffing, and deployment of security personnel.
• Develop, enact, and supervise security policies and procedures for the site.
• Implement and enforce standard operating procedures (SOPs) to maintain high levels of security and safety for clients and their assets.
• Conduct regular assessments and audits to identify areas for improvement and ensure compliance with regulatory requirements.
• Develop and maintain strong relationships with clients, addressing their concerns promptly and effectively to enhance satisfaction and retention.
• Coordinate with other departments, such as HR and finance, to ensure seamless integration of operations with overall company objectives.
• Monitor performance metrics and key performance indicators (KPIs) to track operational efficiency and productivity.
• Provide leadership and guidance to operational staff, fostering a culture of accountability, professionalism, and continuous improvement.
• Stay abreast of industry trends, emerging technologies, and best practices to recommend innovative solutions and maintain our competitive edge.
• Conduct orientation and training sessions for all staff members as part of operational management responsibilities.
• Proficient in collaborating effectively within a team environment, while also capable of independent work when required.
• Fulfill on-call responsibilities as necessary, including evenings, weekends, and holidays.
• Undertakes additional responsibilities as assigned or directed.