Operation Resource Assistant

at  Great Western Railway

THE REWARD?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping, and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

• Main point of contact for Traincrew at London Paddington, providing Crew with information to change in the train service, station, and Crew workings.
• Collaborative working with the AOMs, Crew Manager, Stations, and Network Rail Operations to deliver the best possible real-time train service performance.
• Proactively monitor issues with the potential to affect real-time train service delivery and implement suitable plans to protect performance.
• Liaison between Controllers, Stations Teams, Crew Managers to identify and implement on-the-day changes to the local train service plan to meet operational and industry requirements.
• Assist the Control Centre and local teams in the delivery of service recovery during disruption, following agreed contingencies and proactive action on local matters for effective crew resourcing.