Operational Account Manager - Renewable Logistics (m/f/d)

at  Hellmann Worldwide Logistics

Since its foundation 150 years ago, Hellmann Worldwide Logistics has developed into a major global player in freight forwarding industry and combines this success with the charm of a family business. With our cross-product areas such as Hellmann Renewable Logistics you support us every day in advancing our corporate goals and visions.

» YOUR KEY SKILLS:

• Successfully completed studies, ideally in the field of business administration, or completed training as a forwarding agent (m/f/d) or comparable qualification
• Experience in the operational processes of the various transport modes (especially road and sea) desirable
• High customer and solution orientation as well as a strong pro-active service mindset
• Strong analytical skills to understand complex context
• Fluent English skills, spoken and written
• Proficient knowledge of the MS Office package, PowerBi desirable
• Good communication skills, ability to work in an international team, organizational skills and a structured way of working
• Ability to travel
  Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants (m/f/d) with severe disabilities will be given preferential consideration if they are equally qualified

» HOW TO APPLY:

We are looking forward to receiving your application including your salary expectations and your earliest starting date directly via our career page. This position is taken care of by Viktoria Warkentin, who is based in Osnabrück, Germany.
We will also be happy to answer any questions you may have. Please contact Viktoria Warkentin directly at +49 151 744 809 84.
You can find more information about Hellmann and our career opportunities at hellmann.com/career.

• Acting as customer point of contact for all operational development and escalation topics across all products within EMEA region and are on top of a continuous improvement
• Processing and coordination of price requests for projects, regular businesses and complex ad-hoc transports
• Central point of contact for country organizations in regards to processes related to shipment handling, operational requirements, invoicing regularities and escalations
• Supporting business implementation including respective team onboarding and training
• SOP review and adjustments; improvement actions in adapted customer processes and continuous training
• Regular alignment with internal operation teams, sales, product and other supporting functions
• Processing reports (ext./int.), monitoring and analyzing KPIs and overall operational performance including invoicing aspects and initiate optimization plans
• Regular customer performance review meetings together with commercial account management team
• Support of special customer specific requests and processes