Operational Excellence - Operations, Sorting Center, SPX Express (Bulacan)

at  Shopee

Department Operations
LevelExperienced (Individual Contributor)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

JOB DESCRIPTION:

• Participate in the development and implementation of LEAN business process strategies and tactical execution.
• Lead implementation of initiatives supporting business process capability improvement through waste, variability, and lead time reduction, utilizing process improvement methodologies that deliver sustainable results.
• Develop best practice sharing across functional areas.
• Track and monitor full and consistent implementation.
• Act as an internal cross-functional expert providing guidance and consultation supporting the LEAN Transformation.
• Promotes building collaboration and teamwork across businesses and functions.
• Define tactics and methods to foster employee engagement, successful change management, and acceptance.
• Facilitate workshops and/or other forums to focus on improvement, transfer knowledge, and engage team members, managers, and leaders in activities supporting the business process LEAN transformation.
• Provide leadership in the anticipation, recognition, definition, and resolution of problems/opportunities associated with the LEAN transformation.
• Surface and recommend staff organizational requirements to deploy and sustain LEAN thinking, systems and tools.
• Establish and maintain a method to identify and report cost savings resulting from LEAN deployment.
• Provide leadership to fully leverage external and internal benchmarking and standardization.
• Support the identification, selection, and coordination of internal and/or external resources needed to support a LEAN transformation.
• Alignment on metrics and goals with Extended Lean Teams.
• Updates SLA and KPI, collaborates with peers and supervisors to determine key goals and objectives, and corresponding metrics, to be completed during a determined period.
• Provide support on training, roadmap development, and end processes where necessary.
• Prepares documentation such as training materials, manuals, and forms.
• Assess manpower and resource requirements as necessary for cost savings strategies.
• Conducts a non-financial audit to determine conformance and needed improvements based on company policies and standards.

REQUIREMENTS:

• Must be a graduate of Industrial/Management Engineering
• With at least four (4) years of experience in process design and documentation, process improvement, and project management
• Must be keen on details
• Knowledgeable in creating presentation materials
• Knowledgeable in using process improvement tools
• Knowledgeable in MS Office Applications (especially MS Visio)
• With at least one (1) year of experience in training and facilitation
• With good interpersonal and communication skills
• Amenable to be assigned in Bulacan (Plaridel and Meycauayan)

Please refer the Job description for details