Operational Governance Manager

at  Lendable

ABOUT LENDABLE

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

We’re building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s newest unicorns with a team of just over 400 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

ABOUT THE ROLE

As the Operational Governance Lead, you’ll directly impact our Operations department by developing and maintaining a governance framework that ensures regulatory compliance and aligns with our strategic goals.
Reporting to the Director of Operations Support & Governance, you’ll identify and mitigate risks, establish internal controls, and drive efficiency improvements. You’ll also collaborate with stakeholders, provide governance guidance, and deliver training programs to boost compliance and operational excellence. This role offers a significant opportunity to lead key initiatives and shape the future of our operations.

WHAT YOU’LL BE DOING

• Develop, implement, and maintain operational governance frameworks, policies, and procedures for the operations department.
• Conduct risk assessments, identify operational risks, and develop and implement risk management strategies to mitigate those risks.
• Monitor compliance with lending regulations, internal policies, and procedures, and ensure adherence to industry best practices. Develop metrics and performance monitoring on operational risk performance.
• Establish and maintain effective internal control systems to safeguard company assets, prevent fraud, and ensure data integrity.
• Collaborate with cross-functional teams to streamline operational processes, enhance efficiency, and optimise the customer experience.
• Lead and manage audits and reviews to assess operational compliance and identify areas for improvement.
• Provide guidance and support to operational teams on governance matters, compliance requirements, and risk management practices.
• Stay updated on industry trends, regulatory changes, and emerging risks in lending operations, and adapt governance strategies accordingly.
• Foster a culture of compliance, ethics, and operational excellence through training and education programs.
• Serve as a liaison with regulatory bodies, auditors, and other external stakeholders to address operational governance matters and ensure regulatory compliance.