Operational Key Account Manager

at  KuehneNagel

We are looking for a dedicated person responsible for the operational management of our large key accounts.

YOUR SKILLS AND EXPERIENCES

• A minimum of 5 years’ international freight forwarding experience (specifically import sea)
• Have an analytical mind-set; able to analyze information, identify problems and trends, and solve complex problems
• Ability to think outside the box and develop creative solutions
• Self-motivated and ability to work autonomously
• Customer focused and commercially astute with a high level of communication and interpersonal skills
• Have strong resilience and the ability to recover quickly from setbacksWhat will we offer you?In return, we’ll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully paid health insurance, gym membership, EAP services and many other great benefits such as a social club, flu vaccines and wellness initiatives and more!
• Please note - we will only accept applications from those with current NZ working rights.With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
  About Kuehne+Nagel
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
  As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

This person will be responsible for all aspects of the day-to-day activities of the account, ensuring customer satisfaction and driving process improvements. You will build & maintain key relationships and work closely with the associated stakeholders. Your leadership skills will be key to motivating your colleagues to ensure KPI’s are met, and customer excellence is delivered consistently.

YOUR RESPONSIBILITIES

• To effectively manage and maintain customer relationships and support operational related initiatives
• To lead business and performance reviews (KPI) with customers along with implementation initiatives
• To manage and ensure compliance of key deliverables against committed service levels
• To initiate and drive continuous process improvements to improve productivity and operational performance
• To collaborate with stakeholders to support the business requirements
• To create and maintain performance dashboards for visibility, monitoring and analyzing
• To create and update Standard Operating Procedures (SOP) and ensure adherence
• To ensure all SOPs, WIs and templates are updated and stored in a shared environment