Operational Leader- Granton

at  The Action Group

Post: Operational Leader
Service: Housing Support and Care at Home Services Line
Managed by: Development Manager
Salary Range: B6 to B8 (£30,869.70 - £32,394.88, per annum pro rata)
Hours: 39 hours per week

LEAD THE WAY AS AN OPERATIONAL LEADER!

Are you ready to take the helm and revolutionise the world of frontline care at home and housing support services? The Action Group is on the lookout for exceptional individuals to step into the exciting role of Operational Leader!
What We’re Looking For:
As an Operational Leader, you’ll be at the forefront of a groundbreaking shift in our organization’s structure, spearheading a holistic approach to leadership alongside our Practice and Wellbeing Leader. You’ll work hand in hand with a team of Operational Leaders to ensure seamless operations across our entire organisation.
Your Mission:
Your mission is clear: to champion person-centred care at every turn. You’ll be the driving force behind the delivery of top-notch services to the individuals we support, ensuring that their unique needs and preferences are at the heart of everything we do. From managing rosters and scheduling support to handling data management and beyond, your role is all-encompassing. We’re seeking individuals who thrive in data-driven environments, with impeccable organisational and time management skills. Experience with rota management and scheduling software like Access People Planner is a huge plus!
What We Offer:
Join a team where your contributions truly make a difference! As an Operational Leader, you’ll play a pivotal role in shaping the future of care delivery. We value teamwork, communication, problem-solving, and analytical skills. Successful candidates will need to be strong team players, able to work collaboratively with other Operational leads, with the ability to cover for each other.
Your Next Career Move:
Whether you’re a seasoned expert in rota management or a data aficionado looking to make your mark, this role offers endless opportunities for growth and development. Plus, you’ll gain valuable insight into social care funding dynamics and relevant legislation, regulations, and best practices.
Ready to ignite your passion for operational excellence and person-centred care? Apply now to become our next Operational Leader and be part of a dynamic team dedicated to making a difference every day.
Contract: Permanent Locaton: Remote/home working with the requirement to attend meetings and occasionally work at The Action Group’s Prentice Centre Office in Edinburgh. Travel to this location from home is not covered.

MAIN PURPOSE:

The Operational Lead is vital in efficiently managing The Action Group’s Care at Home and Housing Support Service operations for both Children and Adult Services. This role will focus on rota management, income and expenditure and efficient processing of business critical information. Each Operational Manager will be responsible for business-critical operations in a particular area. This includes ensuring staff schedules for the area meet the needs of those we support, comply with regulations, and uphold high standards of support delivery. The Operational Lead also promotes staff wellbeing by ensuring rotas are planned and communicated in advance and are compliant with our rota standards. This role involves team collaboration, performance monitoring, and identifying improvement areas to enhance our operations.
To learn more about our recruitment process please click the link - Our Recruitment Process
To support our commitment to a fair and inclusive recruitment process, we invite all candidates to optionally complete the - Equal Opportunities Form for Applicants

GENERAL DUTIES(THESE ARE APPLICABLE TO ALL THE ACNON GROUP STAFF)

• Work in accordance with The Action the Group’s Mission, Aims & Objectives, and current Business Plan.
• Manage work time effectively. • Keep on top of paperwork and maintain effective and organized filing systems, as appropriate to the specific job role.
• Treat everyone with consideration and respect. Ensure prompt, polite, and clear communication (whether responding to a query from a member of staff or a complaint from someone we support).
• Keep up to date and comply with all applicable The Action Group policies and procedures (covering everything from personal Health & Safety to Care Commission Standards).
• Promote and respect individual rights and responsibilities at all times.
• Retain the highest standards of confidentiality, as appropriate to the specific role. • Assist your manager and other work colleagues as appropriate and whenever possible.
• Take charge of your own CPD (Continuous Professional Development) and contribute to The Action Group’s maintenance of the Investors in People’s standards.
• Be responsible for own work-life balance (e.g., taking Annual Leave at regular intervals, etc)