Operational Manager

at  Custom House Surgery

Organsational—-Convene meetings, prepare agendas and ensure distribution of minutes as necessary Carry out audits and reports as required. Work closely to support all the administrative and reception staff functions and processes Oversee the rotas and annual leave for clinical staff in the practice and co-ordinate locums when necessary. Be responsible for staff induction programmes. Patient Services—Maintain registration services and monitor patient turnover and capitation.
Be the first point of contact for patient complaints and queries Manage patient surveys. Oversee and manage the appointments and rotas. Patient risk management including the investigation of incidents. Provide the second point of contact for patient advice, queries and complaints that have not been successfully dealt with by the reception supervisor.
Assist the PM and responsible Partner to provide an effective complaints management system. Liaise with the Patient Participation Group and Practice Health Champions. Information management and technology Be the first point of contact for IT issues within the practice. Work with system suppliers and the PM to solve any problems.
Work with the PM to ensure the practice has effective IT data security. Human Resource—-Manage training records and schedules for all staff to ensure everyone is up to date. Keep personnel records and attendance records. Assist the PM in any major changes to the workforce.
Liaise without-sourced HR advisors as directed by the management team Line manages the Reception Supervisor. Overall management of the reception and admin teams. Carry out appraisals and performance reviews for reception supervisor and office staff

Please refer the Job description for details